Yes! All individual priced JACQ'S Products are eligible for points redemption (exclusions include: kits, bundles, merch & gift cards)

No! Club JACQ'S points are valid for the lifetime of the account

After entering your birth date in your account, you will receive your discount eligibility on the morning of your birthday. The discount will usually show between 9 am and 12 pm EST, so please don't worry if they don't show at midnight. Please note: If you entered your birth date less than 30 days before your birthday, you will receive your birthday bonus 30 days after the entry date. You will not receive your birthday discount if you enter your birth date after it has already passed. You’ll receive your points on your actual birthday the following year.

21 days after your order ships, you’ll receive an email asking you to leave a review for one of the products that you purchased. Submit your review through the email and 50 points will be added to your account automatically. *Please note: We are unable to give Club JACQ'S points for reviews not completed through review-related emails or for multiple reviews of the same product.

Thanks for sharing JACQ'S with friends and family! Your referred friends and family will receive $15 off their first order and you'll get 150 Points once their purchase is completed.

The and The Fleet are both eligible to be a part of the Pre-Production Sample group, you will be sent an email prompting you to fill out a google form which will act as your registration to our the Club JACQ'S PPS group. Please note: Not everyone will be contacted to be a part of the JACQ'S PPS group for each product launch as there is a limited number of samples available!

Yes! As long as the product has not been used or opened, please send an email to hello@shopjacqs.com and we can facilitate a return

Someone from our team will review your application to ensure you’ve correctly reached The Club JACQ'S VIP (Tier 3). Once vetted, you will be accepted into our community and will receive an email from our team with a link to register your details (social handles, shipping address, etc.). Once completed, we will reach out to activate your custom affiliate discount code/link so you can start earning commission on all referred sales! Additionally, you’ll now have access to all of The Club JACQ'S VIP perks, including first access to product launches and campaigns, free exclusive merchandise and giveaways, 30% birthday discount, and much more!