FAQ

 Shoot us an email with any questions about orders, products, our website, or feedback. We love hearing from you and love to see before and afters! 

hello@shopjacqs.com

Where are Jacq's products made?

Jacq's was created out of our home in our kitchen. We've expanded and grown since we started formulating and hand-crafting our products to our studio in Dania Beach, FL. All of our products are handmade with organic and natural ingredients in small batches to ensure quality.

Is Jacq's tested on animals?

Ummm..heck no! We are certified cruelty-free, PETA approved and proud of it. We don't believe in testing on animals.

Are you certified organic?

Yes and no. Many of our ingredients are certified organic but not all. However, we are working on it and will definitely keep you posted.

Are your products vegan?

Yes, we take our certification with PETA very seriously and love our animals, which is why we've made a strong commitment to be cruelty-free. 

The product I purchased is a little darker or lighter than my last batch or bottle, is this normal?

Natural products can vary in scent, color, and to some extent, texture. This is what makes the natural products unique and special. As natural ingredients are crop-based, there are many [natural] factors that can affect the look of a product based on the growing season, the time of year the ingredient was harvested or processed. Products can get darker over time, and the oils may separate – just simply shake to mix. Essential oils are volatile, so this means the oils will evaporate as they release their scent,  and you may also notice a slight change in the blend. This is quite normal.

How long is the shelf life of a handmade soap?

We can not guarantee freshness and effectiveness of any products kept after the recommended 8-12 months. All ingredients are made using high quality all natural ingredients and tested, but the shelf life of our products are subject to many factors, including heat, exposure to air, dirt, and handling. We recommended storing our products in a cool location away from direct sunlight to maintain freshness and effectiveness.

Do I need to do anything different with my new soap?

Our hand-crafted soaps are made using all natural ingredients and are sensitive to extremes in heat. Each soap bar will need to dry out between uses to extend the life of the soap, we suggest using a soap dish with raised teeth to help it dry between uses.

So you've got allergies, we recommend doing a patch test. 

Please be sure to check if you have any known sensitivities to cosmetic ingredients and/or essential oils.

Jacq's uses only high-grade ingredients please read every ingredient on both our packaging and website. Jacq's cannot be held responsible for allergic reactions to our products. Should you have any ingredients questions please feel free to contact a physician.

Place a small amount on the inside of the wrist or inner thigh and look for a reaction. If you see any redness, stop using the product immediately. If no redness is observed, continue. Another thing to be aware of is not using too many different products (like wipes, powder, etc.) from different companies so that you can pinpoint where the reaction is coming from. 

Pregnant or Nursing Women:. Please be sure to check with your physician regarding any oils, extracts, and supplements you use during pregnancy.  There are many all natural essential oils that pregnant or nursing mothers have been recommended to avoid. Please see reference list below of essential oils to avoid.

Angelica, Anise, Basil, Bay, Camphor, Caraway, Champa, Citronella, Cassia, Clary sage, Clove, Fennel, Hyssop, Jasmine, Juniper, Lemon balm, Lovage, Marjoram, Melissa, Musk, Mustard, Myrrh, Pennyroyal, Peppermint, Rosemary, Sage, Savory, Sassafras, Spanish thyme, Tarragon, Thyme, Wintergreen, Raspberry, Wormwood, Yarrow.

Babies: Please be sure to check with your pediatrician prior to use. We are not physicians and do not claim to be. Included is a list of essential oils to avoid on infants.

Basil, Bay, Benzoin, Bergamot, Birch, Black pepper, Cassia, Citronella, Clove, Costus, Cumin, Eucalyptus globulus, Fennel, Fir, Ginger, Helichrysum, Juniper, Lemon verbena, Melissa, Nutmeg, Oakmoss, Orange, Oregano, Parsley seed, Peppermint, Pimento berry, Pine, Tagetes, Thyme (red).

What's up with your packaging?

We use biodegradable and recycled shipping materials. We are big advocates of reusing whenever possible. All of our packagings includes recyclable glass, plastic, paper and refillable containers.

Sustainable oils and our sourcing process. Read more.

We believe in utilizing our resources in a safe, responsible and sustainable manner. We are conscientious about the practices in palm oil production and also strive to reduce our carbon footprint. For more information on the growth and use of sustainable palm oil please visit RSPO.org, a non-profit association that works to promote and use palm oil in a sustainable manner.

To learn more about reducing your carbon footprint please visit www.storyofstuff.org.

Will I be charged sales tax? 

Orders shipped and sent within the State of Florida will be charged a 6.5% sales tax.

What is your return/refund policy? I'm not pleased with my order. 

Due to the nature of our product, we can not accept returns. If there is a problem with your order, please let us know immediately and we will make our best effort to resolve the issue. All products are guaranteed and we will issue you a refund if you are not satisfied in any way. Shipping costs are nonrefundable and all costs for return shipping are the responsibility of the customer.

How are orders shipped?

We ship all orders via USPS. Please contact us directly if you need to expedite your order or need us to use a specific carrier at info@shopjacqs.com

What about international shipping?

Right now we do ship internationally. Please keep in mind that international shipping is a little pricey. For example, $25 to Canada and $50 everywhere else, and don't forget the customs charges. We're still growing, so if there's a retailer you'd like to see Jacq's products carries at please email hello@shopjacqs.com or you can check our list of stockist.