Returns & Shipping

SALES TAX

We are required by law to collect state sales tax on orders being shipped from the State of Florida.

SHIPPING & TRACKING

Standard and expedited orders will be processed for shipping within 1-2 business days. We do not process orders on weekends or holidays. Orders placed after 3:00 P.M. EST will not be processed for shipping until the following business day.

 

Jacq's is more than excited to provide free shipping on all orders $50 and up.

All orders are shipped shipped via USPS.

 

EXCHANGES

Unfortunately at this time, Jacq's offers no exchanges on merchandise sold.

 

RETURNS

Prior to returning your Merchandise, you must fulfill all of the following requirements:

  • Due to the nature of our products, we do not refund orders. Any orders placed with a coupon code will receive a credit. Please contact Jacq's at hello@shopjacqs regarding your issue. You will be issue a full credit and responsible for shipping charges.
  • You may return Merchandise only if it is in its original condition and it is unopened, unused and not damaged.
  • You may return Merchandise if the incorrect Merchandise was shipped to You in error by Jacq's.
  • You must contact Jacq's at hello@shopjacqs.com.
  • You must complete the return form provided by us, which requires your name, phone number address, order number and reason for return.
  • You must place Merchandise in a shipping envelope or box and include the shipping form inside the package. 

Regretfully, Jacq's will not issue any refunds that do not comply with the foregoing procedure.

Notwithstanding anything to the contrary herein, Jacq's reserves the right to designate on the website that certain merchandise is non-refundable. Jacq's will list any such restrictions on the product detail page.

 

REFUND PROCEDURES

Please be advised we do not issue refunds. Please contact us at hello@shopjacqs.com. Please be advised orders placed with a coupon code will receive a credit.

Please note that for product integrity and hygiene reasons we are unable accept returns of any products. All sales products are final.

DAMAGED ITEMS

If your package was damaged during shipment, save the box and merchandise and notify us immediately at hello@shopjacqs.com. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

ORDER STATUS

You sent your feedback and we listened. One key benefit of setting up an account with us is the ability to check the status of your most recent orders by visiting our site. There are several ways to check your status but we do encourage you to create an account for quick easier access. You will also receive a tracking number via email upon shipment of your order.